Privacy Policy

Rider Call by Plyntr

Last updated: 20 Oct 2026.

No account, no profile, no recordings. The relay holds your IP address in memory only while the ride is active (dropped about 10 minutes after it goes idle, 60 seconds for a solo rider). Your display name, ride code and resume ticket stay in the relay's memory so you can reconnect, and are deleted about 24 hours after your last activity. No rider data is written to disk, and the relay does not write IP addresses to logs. Voice is not end-to-end encrypted.

This policy explains how Plyntr LLC ("Plyntr", "we", "us") handles information when you use Rider Call.

What the relay handles

No account, no profile, no recordings. The relay holds your IP address in memory only while the ride is active (dropped about 10 minutes after it goes idle, 60 seconds for a solo rider). Your display name, ride code and resume ticket stay in the relay's memory so you can reconnect, and are deleted about 24 hours after your last activity. No rider data is written to disk, and the relay does not write IP addresses to logs. There is no database of users, rides, or voice.

What happens during a ride

When you Create or Join a ride, the app opens the microphone. The mic stays live during a ride unless you tap Mute. While muted, no audio is sent. Incoming audio still plays while muted. Mute stays on through a reconnect. Each new ride starts unmuted.There is no push-to-talk button. Audio is sent as UDP to Plyntr’s relay in AWS Mumbai (13.200.168.189 and that host’s IPv6 address, UDP 47000). The relay forwards it live to the other riders in that ride. Voice is never recorded or stored.

Voice is not end-to-end encrypted. It travels as plain UDP through the relay.

Permissions

Some of these show a prompt.

  • Microphone — send ride audio
  • Bluetooth scan and connect — talk through a paired helmet headset
  • Local network (iOS only) — nearby rider links
  • Android notifications — show "Microphone is on for the ride"
  • Foreground service — keep the microphone running in the background
  • Battery-optimization exemption — reduce the chance the phone sleeps the ride
  • Background audio and VoIP — continue the ride when the screen is off
  • INTERNET (Android, install-time) — reach the relay
  • ACCESS_NETWORK_STATE (Android, install-time) — see whether the phone is online
  • MODIFY_AUDIO_SETTINGS (Android, install-time) — route voice to a headset
  • WAKE_LOCK (Android, install-time) — keep the ride from sleeping
  • iOS Bluetooth-central background mode — stay connected to a helmet headset in the background

What this version does not include

No analytics, ads, or crash SDKs in the app. App dependencies are Flutter, cupertino_icons, ffi, and Opus. Rider Call is free.

This website

plyntr.com pages, including this one, use Google Tag Manager and an Integria CRM tracking script for site analytics and marketing. This is separate from the Rider Call app, which contains no analytics. Contact joe@plyntr.com.

Contact

Questions about this policy: joe@plyntr.com · Support · Terms